Shipping policy

Shipping Policy

Effective Date: 06/15/2025

At Southern Made Customs, we aim to deliver your custom orders quickly, accurately, and securely. Please read our shipping guidelines below to understand how and when your products will arrive.

1. Processing Time

  • Standard Turnaround: Most custom orders are processed within 3–5 business days after payment and final artwork approval.

  • Rush Orders: Need it faster? Rush production options may be available. Contact us directly before ordering.

2. Shipping Methods

We use trusted carriers such as USPS, UPS, and FedEx. Shipping speed and cost are calculated at checkout based on your location and order size.

  • Standard Shipping: Typically delivers in 5-7 business days.

  • Expedited Shipping: Available at an additional cost.

  • Local Pickup (if applicable): Contact us to arrange local pickup if you're near Nacogdoches, TX.

3. Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking details. You can use the tracking number provided to follow your shipment’s progress.

4. Delays and Issues

We are not responsible for delays caused by carriers, weather, or other factors beyond our control once the package leaves our facility. If your package is lost or delayed, please reach out to the carrier first, then contact us if you need further assistance.

5. Incorrect or Undeliverable Addresses

Please double-check your shipping information before submitting your order.

  • If an order is returned to us due to an incorrect or undeliverable address, you will be responsible for reshipment costs.

  • If an error was made on our end, we will cover the cost to reship your order.

6. International Shipping

Currently, Southern Made Customs primarily serves U.S. customers. If you require international shipping, please contact us in advance to discuss options.