Privacy policy

At Southern Made Customs, your privacy matters to us. This policy explains what personal information we collect, how it’s used, and the steps we take to protect it. We’re committed to transparency and safeguarding your data.

1. Information We Collect

To process orders and provide the best possible service, we may collect the following information:

  • Contact Information: Your name, email, phone number, and shipping address to handle orders and support.

  • Payment Details: Information needed to process payments. We partner with secure third-party processors and do not store your credit card data.

  • Order Information: Details related to your custom order, such as artwork, design notes, preferences, and sizing.

2. How We Use Your Information

We use the information you provide strictly for business-related purposes:

  • Fulfilling Orders: To create, process, and ship your custom products.

  • Customer Support: To respond to questions and resolve order-related concerns.

  • Communication: To provide updates about your order or share important info, promotions, or changes.

  • Improving Our Services: To better understand customer needs and enhance our website, products, and service experience.

3. Information Sharing

We do not sell or rent your personal information. We only share it with trusted partners necessary to fulfill your order:

  • Shipping Carriers: To ensure your products are delivered promptly and accurately.

  • Payment Providers: To securely complete your transactions.

These third parties are obligated to keep your data confidential and use it solely for order fulfillment.

4. Data Security

Southern Made Customs uses appropriate security measures to protect your personal data from unauthorized access or misuse. While no system can be guaranteed 100% secure, we take every reasonable precaution to protect your information.

5. Cookies and Tracking

Our website may use cookies to personalize your experience and track how our site is used. You can adjust your cookie settings through your browser at any time, though turning them off may impact site functionality.

6. Your Choices and Rights

As a customer, you have the right to:

  • Access or Correct Data: Review and request updates to your personal information.

  • Request Deletion: Ask us to remove your data, unless retention is required by law.

  • Opt Out of Emails: Unsubscribe from promotional emails using the link provided in our communications.

7. Policy Updates

We may revise this policy as our business or legal requirements change. All updates will be posted here, and we recommend checking back occasionally to stay informed.